Building a culture of quality
Create quality product and service for customers
Course description
Building a culture of quality
Training course, which is best delivered over the course of 4 weeks, creates a sense of urgency to draw the attention within the audience to the aspect of quality. It increases their know knowledge and enhances their skills to create quality product and services for customers. It is not relevant whether they are internal (employees) or external (paying clients).
Outline
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What is Quality, Quality Management Systems, Continual Improvement, The Role of Measurement, The Role of Audits, The Role of Standards (not in depth), Lessons Learned
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​How does a Culture of Quality affect you (work ethic), The Culture of Quality and the people around you (giving feedback; see Something. Say Something etc)
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Team Performance, Collaboration, Communication and Customer Service
Who is this for?
Anyone who wants to enlarge their focus on quality to distinguish him/herself from the competition. Anyone who works in an organization which has a commitment to enhance the quality of its products and services.
Eligibility Criteria
There is no prerequisite that you should comply with before attending this course.