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ITIL 4 Foundation
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management
The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
Service management as a practice (comprehension)
The ITIL service lifecycle (comprehension)
Generic concepts and definitions (awareness)
Key principles and models (comprehension)
Selected processes (awareness)
Selected functions (awareness)
Selected roles (awareness)
Technology and architecture (awareness)
Competence and training (awareness)
Who is this for?
IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
Individuals who have attained the ITIL v3 Foundation Certificate in IT Service Management and wish to refresh their knowledge with latest update of ITIL 4
Their is no prerequisite prior to do this course.
To become certified you must have had at least 21 course hours and Hold the ITIL foundation certificate in IT service management. The exam will be taken on the last course date.