ITIL Foundation  

Enhance your quality of IT service management within

in your organization

Course description

ITIL 4 Foundation  


The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management


The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.


Key Outcomes

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service management as a practice (comprehension)

  • The ITIL service lifecycle (comprehension)

  • Generic concepts and definitions (awareness)

  • Key principles and models (comprehension)

  • Selected processes (awareness)

  • Selected functions (awareness)

  • Selected roles (awareness)

  • Technology and architecture (awareness)

  • Competence and training (awareness)


Who is this for?

  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy

  • Individuals who have attained the ITIL v3 Foundation Certificate in IT Service Management and wish to refresh their knowledge with latest update of ITIL 4

  • IT consultants


Eligibility Criteria

Their is no prerequisite prior to do this course. 


Become certified

To become certified you must have had at least 21 course hours and Hold the ITIL foundation certificate in IT service management. The exam will be taken on the last course date. 



If you would like to sharpen your skills, register now and save your seat. For registration or more course information click the below button. If you need an letter to convince your boss to approve your training, download it here